Frequently Asked Questions

How can I purchase your work?

Thank you for loving my work! Because everything is handmade solely by me, I restock the shop just 2–3 times per year. If you want to be the first to know when the next batch drops, scroll down to subscribe so you don't miss the next one!

Online collection releases:

Preview Newsletter: View the collection 48 hours before the launch.
Plan Your Purchase: Every piece is assigned a specific number to help you quickly locate it once the sale goes live. During the launch, simply use the search tool at the top right of the homepage to find your chosen number (e.g., 35).
First-Come, First-Served: Items sell out quickly and are not held in carts.
Cart Warning: Your item is not secure until you finish the checkout process and receive a confirmation email.
Pro Tips:

Express Payments (Recommended): Use Shop Pay (fastest), Apple Pay, or Google Pay for an instant checkout. All major cards are accepted, but manually entering your billing info might slow you down during a busy shop drop.
Multiple Purchases: For the best chance of securing multiple items, consider checking out separately for each piece. If you place multiple separate orders for the same address, I will combine the shipments when safe and refund any excess shipping fees paid.

Pricing

The price range of my ceramic pieces depends on the size, form and complexity of the designs.

Mugs: $285-315

Teabowls: $250-265

Tumblers: $240-250

Framed Tiles: $130

Jars: $275-285

Bowls: $295

Planters: $350-375

Rocking Vases: $475-495

Can you hold or custom make a piece for me?

No holds or custom requests; all items are sold on a first-come, first-served basis

Do you wholesale?

Unfortunately, I'm not able to offer wholesale options at the moment.

Shipping

Processing Time: 1–5 business days for all in-stock items.
Domestic Shipping: USPS Priority Mail (Includes Tracking).
International Shipping: DHL Express (Includes Tracking).

Do you ship internationally?

Yes! Please be aware that your country may charge import duties or customs taxes. These charges are determined by your government and are your responsibility to pay.

Customs & Import tax

Customs & Duties: All import taxes and customs fees are the responsibility of the buyer.
Declarations: The exact value of the item will be listed on the customs form in compliance with shipping laws.
Delays: I am not responsible for transit delays caused by customs inspections.

Damages

While I pack each item with the utmost care, pottery is fragile and accidents sometimes happen in transit. If your order arrives damaged, please notify me immediately. You must provide photos of the broken item and its packaging within 48 hours of delivery to qualify for a replacement or refund.

Additionally, please understand that once I hand your order over to the carrier, package delivery is out of my control, and I am not responsible for lost or stolen mail.

Care Instructions:

Handle with Care: Ceramics are fragile. Hand washing is highly recommended, and stacking pieces should be avoided.
Prevent Thermal Shock: Never pour rolling-boil water directly into handmade mugs.
Pro Tips:

Pre-warm your mug with hot tap water first. This safeguards the ceramic and keeps your beverage hot longer!
Place a metal spoon in your cup before pouring hot liquids to absorb initial heat and prevent cracking.

Can I put my mug in the microwave or dishwasher?

Without Gold Luster: Can be placed in both the microwave and dishwasher. To protect against hard water mineral buildup and harsh detergents, hand washing is highly recommended, though not strictly mandatory, for extending the life of your pottery.
With Gold Luster: Mugs featuring gold luster are neither microwave- nor dishwasher-safe. To protect the finish, hand wash exclusively using a soft, non-abrasive sponge or cloth. To keep your piece beautiful, remember that gold is a soft metal that can scratch easily.

Returns/Exchanges

I do not offer returns or exchanges. Please look through all the provided images to get an accurate view of the item. I photograph everything in bright, clear lighting to show the true color and details as accurately as I can. For listings with multiple items, the photos show a representative piece. Because everything is handmade and hand-painted, small variations in glaze can occur.

Early Bird Shopping Passes

Details & Pricing

Exclusive Access: Premier shopping access before the official sale launch.
Limited Availability: 25 passes available for $25 each.
Pass Limit: One pass allows the purchase of exactly one ceramic piece.
No Credit: The $25 pass fee does not count toward your pottery purchase.

How Shopping Works

First-Come, First-Served: 100+ pieces are available for the 25 pass holders.
No Holds: Specific ceramic pieces cannot be held or reserved in advance.
Next Steps: Purchasers will receive an email with instructions and a special password shortly after buying a pass.
Shopping Time: Pass purchasers will have one hour to make their selection.

Date & Time

Subscriber Exclusive: Newsletter members will be notified 48 hours in advance with the exact dates and times for pass purchases and early bird shopping.